Services · Field Services & Pro AV
Field Services & Pro AV Equipment, AV spaces, deployment and on-site support.
Field services are delivered by our national distribution and field services partner: its technicians, help desk, Pro AV specialists, and configuration and integration centers do the physical work. PA NextGen scopes it, schedules it and remains your single point of accountability.
What we bring
Behind every deployment
Distribution and logistics
National distribution with configuration and integration centers that stage, image, tag and kit equipment before it ships to each site.
Pro AV
Commercial displays, LED video walls, collaboration rooms, audio, control and digital signage, with Pro AV specialists on each design.
Installation and professional services
Site surveys, staging, on-site installation, multi-site rollouts and break/fix, delivered by our partner’s certified field engineers.
Design and channel support
Validated multi-vendor bills of materials, design consultation and professional line drawings, so each proposal starts from a checked design.
What we deliver
Capabilities
PA NextGen: scoping, partner selection, master scheduling, coordination, reporting and single point of accountability. Field services partner: technicians, help desk, staging and integration centers, Pro AV specialists and on-site delivery.
Hardware procurement, staging and deployment
Equipment sourced, staged, imaged and kitted at our partner’s integration centers before it ships, with installation scheduled across every site.
On-site support and dispatch
Our partner’s help desk and technicians for break/fix, smart-hands work and proactive maintenance, coordinated by PA NextGen.
Asset lifecycle management
Partner-delivered tracking, maintenance, warranties and device-as-a-service options, from deployment through refresh.
Pro AV and collaboration spaces
Meeting rooms, displays and video walls, audio, control and digital signage, designed and installed by our partner’s Pro AV specialists and certified field engineers.
This model is in service today: PA NextGen provides support services (field support, IT fulfillment of hardware and software, and 24x7 field services dispatch) to a national public safety technology provider. See Public Safety Technology Support Services for how that engagement works.
Pro AV
Pro AV & Collaboration Spaces
Meeting rooms, classrooms and public spaces planned, installed and supported as one coordinated project, with design, staging and installation delivered by our partner’s Pro AV specialists and certified field engineers and PA NextGen as your single point of accountability.
Meeting and collaboration rooms
From huddle spaces to large conference and board rooms, set up for hybrid meetings on the video platforms your organization already uses.
Displays, video walls and digital signage
Commercial displays, interactive flat panels, LED video walls and projection, plus signage for lobbies, wayfinding and public information.
Audio and conferencing
Microphones, speakers and sound reinforcement for meeting rooms, hearing rooms, training spaces and auditoriums.
Control and wireless presentation
Room control, video distribution and wireless screen sharing, so any presenter can connect and start on time.
Design, installation and support
Site surveys, line drawings, a validated equipment list, staging, cabling, on-site installation and break/fix, run through the same assess, implement, manage model below.
Field services · Partner-delivered
Our field services partner’s capabilities
- 250+W2, full-time field techniciansPartner figure
- 50 U.S. states + CanadaSupport across all 50 U.S. states + CanadaPartner figure
- 2configuration & integration centersPartner figure
- Harrisburg (PA)Center of Excellence / Corporate OfficePartner figure
Source: our field services partner’s capability materials. These figures describe the partner’s organization, not PA NextGen’s.
How it works
Assess, implement, manage
One delivery model from the first site survey through post-go-live support.
Assess
Consulting, site surveys, technology analysis and requirements validation, so nothing is assumed going into the customer’s environment.
Implement
Staging and configuration before anything ships: operating system provisioning, imaging, asset tagging and kitting, followed by physical cabling, network connectivity and multi-site installation.
Manage
Phone support and on-site support after go-live, break/fix remediation, extended warranties, device-as-a-service options, and managed device, infrastructure and security support.
Project management
PA NextGen acts as master scheduler from day one, coordinating the prime vendor, the customer, manufacturer shipments and every service vendor, with one point of accountability.
Who it’s for
Organizations we serve
- Commonwealth agenciesDepartments and agencies rolling out equipment across offices and sites.
- Counties and municipalitiesLocal governments deploying and supporting technology across their facilities.
- Education institutionsCampuses and school systems with devices and network equipment to deploy and support.
- Public safety organizationsPublic safety agencies with equipment to deploy and support across their sites.
- Prime vendors we supportTechnology providers that need equipment deployed and supported in Pennsylvania, with PA NextGen in a supporting, accountable role.
Talk to PA NextGen about field services & pro av.