Field Services & Pro AV

Asset Lifecycle Management Every device accounted for, from deployment to refresh.

Hardware needs support long after it is installed. Lifecycle services are delivered by our distribution and field services partner and coordinated by PA NextGen, from tracking and maintenance through the next refresh.

Contact usAll Field Services & Pro AV

What it covers

Scope of the service

PA NextGen: scoping, partner selection, master scheduling, coordination, reporting and single point of accountability. Field services partner: technicians, help desk, staging and integration centers, Pro AV specialists and on-site delivery.

Track

  • Asset tagging and labeling at the partner’s staging centers, so every device is identifiable from day one
  • Asset and deployment tracking: order validation, deployment progress, site completion and asset location down to the end user
  • Inventory management and inventory status reporting

Maintain

  • Phone support and on-site support after installation
  • Break/fix remediation through on-site support and dispatch
  • Extended warranties, and post-warranty hardware maintenance options
  • RMA management, with the partner’s depot repair and returns handling
  • Managed device, infrastructure and security support from the partner’s professional and managed services team

Pay and refresh

  • Device-as-a-service: devices, peripherals and components financed as a subscription, shifting spend from capital to operating budgets
  • Everything-as-a-service bundles that combine hardware, software and managed services (lifecycle management, maintenance, IT support, warranty and insurance) in one monthly subscription
  • Device refresh planning and replacement at the end of the lifecycle

How we work

Our approach

  1. Baseline

    Tag and record each asset at staging and installation.

  2. Support

    Phone and on-site support, break/fix, warranty and RMA handling.

  3. Report

    Inventory, deployment and service activity reporting.

  4. Refresh

    Plan replacement and the next deployment, with financing options.

Typical outcomes

What you can expect

  • A current record of every deployed asset and its location
  • Maintenance, warranty and repair handled through one point of contact
  • Predictable costs through device-as-a-service options
  • A refresh plan aligned to budget cycles

Talk to PA NextGen about asset lifecycle management.

Contact us